Revolutionizing User Support: The Journey from AWS Lexbot to a Custom Drupal-Powered Chatbot on SAMHSA.gov
In June 2022, work began on an interactive, live chatbot that would provide user support on SAMHSA.gov. Features include assistance in finding resources, answers to common problems, and finding treatment services in a particular user's location. Based on an Amazon Lexbot backend (developed by Octo)...